Shipping Policy
1. Production & Processing
All orders are manufactured to your specifications. Production begins after order confirmation and payment clearance (or purchase order approval for established accounts).
Estimated production lead times:
- Custom Corrugated Mailer Boxes: 5–10 business days
- Custom Printed Folding Cartons: 7–15 business days
- Premium Rigid Gift Boxes: 10–20 business days
- Rush orders (expedited): 3–5 business days — subject to capacity and additional fees
Lead times are estimates and may vary during peak seasons. We will confirm your delivery schedule in the order acknowledgment.
2. Shipping Methods & Transit Times
We ship worldwide from our facility in Dongguan, China via multiple carrier options:
| Method | Estimated Transit | Best For |
|---|---|---|
| DHL / FedEx / UPS Express | 3–7 business days | Samples, small orders, time-critical shipments |
| Air Freight | 7–15 business days | Mid-size orders (100–500 kg) |
| Sea Freight — LCL (Less than Container Load) | 25–40 business days | Orders under 15 CBM |
| Sea Freight — FCL (Full Container Load) | 20–35 business days | Bulk orders (20/40 containers) |
Transit times are calculated from the shipment dispatch date and may be affected by customs clearance, port congestion, or seasonal logistics demand.
3. Shipping Costs
Shipping costs are calculated based on total order weight, volumetric weight, destination, and selected service level. A shipping quotation will be provided on your proforma invoice for approval before we proceed. We compare rates across multiple carriers to offer you the most cost-effective solution.
DDP (Delivered Duty Paid) service is available for shipments to the United States, Canada, United Kingdom, European Union, Australia, and select other markets. With DDP, all duties, taxes, and customs clearance fees are included in the shipping cost — no surprises at delivery.
4. Customs, Duties & Taxes
For non-DDP shipments, import duties, taxes, and customs brokerage fees are the responsibility of the buyer. These charges vary by country and are not included in our product or shipping prices. We recommend consulting your local customs authority for an estimate of applicable fees before placing your order.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates are available via the carrier's website. For express shipments, real-time tracking is available end-to-end.
6. Shipping Damage & Claims
All orders are inspected before packing and securely packaged for transit. In the unlikely event of damage during shipping:
- Document the damage with photographs (packaging and product).
- Contact us within 3 business days of receipt.
- We will file a claim with the carrier on your behalf and arrange for replacement or credit.
7. Order Changes & Cancellations
Orders can be modified or cancelled before production has commenced. Once production is in progress, cancellation fees may apply based on materials and labor already committed. Please contact us as early as possible if changes are needed.
Last updated: July 3, 2026. Pixio Box reserves the right to update this policy at any time. For questions, contact us at jiangkeke1987@gmail.com.
