Frequently Asked Questions — B2B Custom Packaging
▸ What are your minimum order quantities (MOQ)?
Our MOQ varies by product type:
Custom Corrugated Mailer Boxes: 100 units
Custom Printed Folding Cartons: 500 units
Premium Rigid Gift Boxes: 300 units
For larger custom projects, please contact us for a tailored quote. We accommodate both small-batch trials and volume production runs.
▸ What are your volume pricing tiers?
We offer tiered pricing for volume orders:
Custom Corrugated Mailer Boxes: From $0.85/unit (100–500 qty) down to $0.50/unit (5000+ qty)
Custom Printed Folding Cartons: From $0.55/unit (500–1000 qty) down to $0.35/unit (10000+ qty)
Premium Rigid Gift Boxes: From $2.50/unit (300–1000 qty) down to $1.80/unit (5000+ qty)
All pricing is FOB Shenzhen. Contact us for CIF/DDP pricing to your destination.
▸ Can I get fully custom sizes and shapes?
Absolutely. We are a factory-direct manufacturer — send us your exact dimensions (L × W × H), and we will produce precision-engineered boxes to your specifications. Custom die-cut shapes, inserts, and partitions are also available. Request a Custom Quote with your requirements.
▸ What materials do you offer?
Corrugated Board: Kraft, white, or custom-colored — single-wall (3mm), double-wall (5mm), and triple-wall options
Paperboard: 250–400 GSM CCNB, SBS, or premium art paper for folding cartons
Rigid Board: 1.5mm–3mm grey board wrapped in specialty papers (leatherette, linen, metallic, textured)
All materials are sourced sustainably from certified suppliers.
▸ What printing options are available?
We support all major printing methods:
Flexographic Printing: Cost-effective for large runs, 1–4 colors on corrugated
Offset Printing: High-quality CMYK/PMS for folding cartons and wraps
Digital Printing: No plate fees, ideal for short runs and variable data
Hot Foil Stamping, Embossing & UV Spot: Premium finishing options for luxury packaging
We also offer full CMYK + spot color matching (Pantone) for brand consistency.
▸ How long does production take?
Standard lead times:
Corrugated Mailer Boxes: 5–10 business days
Folding Cartons: 7–15 business days
Rigid Gift Boxes: 10–20 business days
Lead times vary with order complexity and current capacity. Rush orders (3–5 days) are available for an expedite fee. We will confirm exact timelines in your order acknowledgment.
▸ Do you offer free samples?
Yes, we provide sample boxes for evaluation. Stock samples are available at no cost (you pay shipping). Custom-made samples matching your specifications incur a nominal design and setup fee, which is credited back on your production order. Contact us to arrange sampling.
▸ What shipping methods do you offer?
We ship globally via all major carriers:
Express Couriers (DHL / FedEx / UPS / TNT): 3–7 business days — best for samples and time-sensitive orders
Air Freight: 7–15 business days — economical for mid-size orders
Sea Freight (FCL / LCL): 20–40 business days — most cost-effective for bulk orders
We also offer DDP (Delivered Duty Paid) service for select destinations — ask us for a quote.
▸ Do you provide artwork templates?
Yes. We provide free, precise die-line templates in AI, PDF, and CDR formats for your artwork team. We also offer professional design assistance and prepress checking to ensure your print files are production-ready.
▸ What quality control measures do you follow?
We operate under a strict QC protocol:
• Raw material inspection upon receipt
• In-process checks during printing, die-cutting, and assembly
• Final 100% visual inspection before packing
• Random AQL sampling per international standards
We are ISO 9001 certified and committed to continuous quality improvement.
▸ What payment terms do you accept?
We accept:
• T/T Bank Transfer (30% deposit + 70% before shipment for new customers)
• PayPal (for sample orders and small amounts)
• L/C at sight (for large-volume orders, subject to credit approval)
Established accounts may qualify for Net 30 terms after successful order history.
